Steers Black Chain Centre

• Staff members, when they are feeling unwell or showing signs or symptoms of Coronavirus, should stay at home and quarantined until symptoms have cleared.
• Our staff are working in separate teams which have zero physical contact between the teams. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing.
• Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with approval from the Department of Health.

• For us to clearly identify the customer, and ensure the correct meal is delivered to the correct vehicle, we will require the customer to provide us with their vehicle details (make, model, colour and registration).
• Upon the customer’s arrival at the restaurant, we will be able to identify the vehicle and delivery the correct meal to the vehicle in our parking area.
• As a further form of identification, the customer can show the order confirmation which they would have received via SMS.

• Order placed online via our APP or website can be paid online, which is the safest option for customers.
• We also offer a no contact card and cash payment option upon delivery.

• Only selected restaurants will be able to offer Kerbside Delivery.
• Download our Fishaways APP or visit our website to see which restaurants are operating in your location, and their respective trading hours.

• Yes, we will deliver the meal to the customer in their car.
• The customer may not and will not be required to leave their vehicle at all.
• The meal will be presented to the customer in a box and/or bag on a sanitised tray to promote no contact between our team members and the customer.
• Card and cash payments will also be facilitated using a sanitised tray for no contact transactions.

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.
• Team members who are customer facing (such as runners) also have hand sanitiser available for both themselves and to offer to customers before and after handling food parcels, cash or card machines.

• No, customers must leave immediately after receiving their order.
- There is clear signage on our tables and chairs which indicate to customers that no sitting or eating of meals are permitted in the restaurants or on our outdoor seating areas
• By government regulation, no food may be consumed on the restaurant premises.

Yes, as long as the person coming to the restaurant is in the vehicle that was described when the order was placed, and that person has the order confirmation SMS (forwarded to them from the person who placed the order).

There may be a difference in the menu offerings across our various menu channels. Download our Steers APP or visit our website to view the KERBSIDE DELIVERY menu.

A process where a customer can remain in their vehicle and order from the restaurant without any physical contact between the customer and restaurant team.

• Yes, the usual Drive Thru process will be followed where the customers will place their order, pay and collect their meal from the allocated windows.
• NO CONTACT DRIVE THRU offers our customers the experience of Drive Thru without physical contact at the payment and collect windows, by use of regularly sanitised trays to handover cash, card machines and meals.

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.
• Team members who are customer facing also have hand sanitiser available for both themselves and to offer to customers before and after handling food parcels, cash or card machines.

We offer no contact card and no contact cash payment options for all Drive Thru’s.

• No. Drive Thru orders can only be placed by customers in the Drive Thru queue at the restaurant and cannot be placed in advance.
• Customers who wish to place their orders in advance should check on the Steers APP or website for their closest Steers restaurant that offers KERBSIDE DELIVERY.

• No. Drive Thru is for Steers customers only.
• Customers who wish to order from Debonairs Pizza and/or Fishaways should do so using the Debonairs Pizza and/or Fishaways APPs and opt for KERBSIDE DELIVERY instead.

• A process where customers can order their meal in-store over the counter to take away.
• Customer is to stand in queue at allocated social distance floor markings at 1.5m apart.
• Customer will place their order over the counter with the cashier, make payment, then wait in the allocated waiting area after being ushered by the staff by the staff member at the door
• When the meal is ready, a team member will bring the meal on a tray to the customer in the waiting area, maintaining a safe distance and no physical contact.
• Is there a limited number of customers permitted in the store?
• As per government regulations under Level 3, all customers must maintain at least 1,5m distance apart, thus limiting the number of customers we can let into our restaurant at a time, depending on the floor space.
• The restaurant reserves the right of admission only to customers who fully comply with all the safety protocols as per government and restaurant regulations under Level 3.

• Yes. Social distance floor decals are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order and for those who have pre-ordered for collection
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.
• What menu offer is available when customer is ordering NO CONACT TAKAWAY?
• There may be a difference in the menu offerings across our various menu channels. Menus will be available at the restaurant for customers ordering for takeaway.
• Posters and QR codes are placed in and around the restaurant to encourage customers to download the menu to decide their order ahead of entering the restaurant to reduce the time in the restaurant
• There will be no takeaway menus available for the customers in order to limit contact

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• The customer can preferably opt for the no contact tap option when paying by card
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.

• A process where customers place their order online or by phone call to pick up their order at the restaurant.

Will customers have to wait in line?
• Customers who ordered for collection will join the takeaway queue to reach the counter to make payment for their order
• Customers who have paid online will be fast-tracked to the front of the queue to receive their order.
The customer will either be allowed to enter the restaurant for collection, have a team member bring their order to them or alternatively pick up their order from a dedicated collection area/ table

• Yes. Social distance floor markings are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order.
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.

There may be a difference in the menu offerings across our various menu channels. Menus will be available at the restaurant for customers ordering for takeaway – this will be displayed in and around the restaurant but NO takeaway menus will be permitted during this phase of lock down

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• We encourage customers paying by card to make use of the tap option to take extra precaution
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.